Effective Date: November 7, 2025
Last Updated: November 7, 2025
At wpmarket, we are committed to providing high-quality WordPress themes, plugins, and digital products to our customers. We understand that sometimes issues may arise, and we have established this Refund and Cancellation Policy to address such situations fairly and transparently.
Please read this policy carefully before making a purchase. By purchasing any product from wpmarket.in, you acknowledge that you have read, understood, and agree to the terms outlined in this policy.
Our Refund Philosophy
We stand behind the quality and functionality of our products. However, because we offer digital products that are immediately accessible upon purchase, refunds are handled differently than physical goods. Once a digital product is delivered and accessed, it cannot be returned in the traditional sense.
We process refunds only under specific circumstances where products fail to perform as described or when legitimate technical issues prevent proper use. We do not offer refunds based on subjective preferences or buyer’s remorse.
Eligibility for Refunds
Refunds are granted in the following circumstances:
If a product does not work as described in its documentation or product page, you may be eligible for a refund. This includes situations where core features advertised on our website are missing or non-functional, the product contains critical bugs that prevent basic operation, or the product is fundamentally different from what was described at the time of purchase.
If you experience licensing issues that prevent you from activating or using the product properly, and our support team is unable to resolve the issue, you may qualify for a refund. This includes invalid or non-working license keys, activation errors that cannot be resolved, or licensing conflicts that prevent legitimate use.
Technical compatibility issues may qualify for a refund only if the product does not meet the stated system requirements that were clearly listed on the product page at the time of purchase. You must have followed all installation instructions correctly and meet all specified technical requirements.
If you accidentally purchase the same product twice or purchase the wrong product and contact us immediately before downloading or accessing it, we may issue a refund at our discretion.
Situations Where Refunds Are Not Provided
We do not provide refunds in the following situations:
Change of mind after purchase is not a valid reason for a refund. If you decide you no longer want or need the product after purchasing and downloading it, we cannot offer a refund. We encourage you to carefully review product descriptions, features, and requirements before making a purchase.
Compatibility issues with third-party themes, plugins, or tools that are not listed in our product requirements do not qualify for refunds. WordPress is a flexible platform with countless combinations of themes and plugins, and we cannot guarantee compatibility with every possible configuration.
Issues arising from improper installation, incorrect configuration, or failure to follow provided documentation do not qualify for refunds. We provide detailed installation instructions and support to help you set up products correctly.
Server environment limitations, hosting restrictions, or technical constraints on your end are not grounds for refunds. If your hosting provider does not meet the minimum requirements specified for a product, we cannot be held responsible.
Products that have been extensively used, modified, or integrated into live websites are not eligible for refunds. Extensive use indicates that the product is functional and meets your needs.
Lack of technical knowledge or unfamiliarity with WordPress is not a valid reason for a refund. We expect customers to have basic WordPress knowledge or to seek appropriate training before purchasing advanced products.
Subjective opinions about design aesthetics, user interface preferences, or feature priorities are not grounds for refunds. Product screenshots, demos, and descriptions are provided to help you make informed decisions before purchase.
Expired licenses or requests for refunds after the license period has ended are not accepted. Once a license period begins, it cannot be cancelled for a refund.
Renewal purchases are also non-refundable. When you renew a license, you are purchasing an extension of service for a product you have already used and evaluated.
Refund Request Process
If you believe you qualify for a refund based on the criteria outlined above, please follow this process:
Contact our support team at [email protected] within seven days of your purchase date. Refund requests submitted after seven days will not be considered except in extraordinary circumstances.
In your refund request, include your order number or transaction ID, the name of the product purchased, the date of purchase, a detailed explanation of the issue you are experiencing, screenshots or error messages if applicable, and information about your WordPress version, hosting environment, and any relevant technical details.
Our support team will review your request and may ask for additional information to verify the issue. In most cases, we will first attempt to resolve the problem through technical support. Our team has extensive experience and can often resolve issues quickly.
If our support team determines that the issue cannot be resolved and your situation qualifies for a refund according to this policy, we will process your refund within five to seven business days.
If your refund request does not meet our criteria, we will explain the reasons and may offer alternative solutions such as exchanging the product for another one of equal or lesser value, providing extended support to resolve the issue, or offering store credit for future purchases.
Refund Processing Time
Once a refund is approved, it will be processed within five to seven business days from the date of approval. The refund will be credited to your original payment method used during purchase.
Please note that after we process the refund, it may take additional time for your bank, credit card company, or payment provider to reflect the refund in your account. This timeframe varies by financial institution and payment method but typically ranges from three to ten business days.
If you do not see the refund in your account after the expected timeframe, please check with your bank or payment provider first. If the issue persists, contact us at [email protected] with your refund confirmation details, and we will investigate further.
For payments made through digital wallets or UPI, refunds are typically faster and may appear within two to five business days.
Cancellation Policy
Because our products are digital and delivered immediately upon purchase, cancellations are generally not possible once an order is processed and payment is confirmed.
If you realize immediately after purchase that you made an error, contact us at [email protected] as quickly as possible. If you have not yet accessed or downloaded the product, we may be able to cancel the order and issue a full refund at our discretion.
Once you have accessed your account dashboard, downloaded the product files, or received the license key, the order is considered complete and cannot be cancelled. In such cases, the standard refund policy will apply.
Subscription or recurring payment products, if applicable, can be cancelled at any time to prevent future charges. However, cancelling a subscription does not entitle you to a refund for the current period already paid.
Partial Refunds
We do not offer partial refunds. If a refund is granted, it will be for the full purchase amount of the specific product in question.
If you purchased multiple products in a single transaction and only one product qualifies for a refund, we will refund only that specific product’s price, not the entire order.
Any promotional discounts, coupon codes, or special pricing you received at the time of purchase will be honored in the refund calculation. You will receive back exactly what you paid.
Chargebacks and Payment Disputes
We take payment disputes seriously and encourage customers to contact us directly before initiating a chargeback with their bank or payment provider.
If you initiate a chargeback or payment dispute without first contacting us to resolve the issue, we reserve the right to suspend or terminate your account immediately. This may also result in restriction from future purchases on our platform.
Chargebacks are typically not necessary if you have a legitimate concern. Our refund policy is designed to be fair, and we work diligently to resolve issues. Initiating a chargeback for a dispute that could have been resolved through our normal refund process may be considered fraudulent.
If a chargeback is filed, we will provide all necessary documentation to the payment processor, including proof of delivery, terms of service, and communication records. If the chargeback is found to be invalid, you may be held liable for any fees or costs we incur as a result.
Product Exchanges
While we do not typically offer product exchanges, we may consider them on a case-by-case basis if you purchased a product that does not meet your needs but another product in our catalog would be more suitable.
To request a product exchange, contact [email protected] within seven days of purchase with details about why the current product is not suitable and which product you would prefer instead.
Exchanges are only possible if the new product is of equal or lesser value. If the new product costs more, you will need to pay the difference. If the new product costs less, we do not refund the difference but may offer store credit.
The original product must not have been extensively used or integrated into a live website. Once an exchange is approved, your access to the original product will be revoked, and you will receive access to the new product.
Exchanges are granted at our sole discretion and are not guaranteed. We reserve the right to decline exchange requests that do not meet our criteria.
Store Credit
In certain situations where a direct refund may not be appropriate but we acknowledge that your experience was not satisfactory, we may offer store credit as an alternative solution.
Store credit can be used toward the purchase of any other products available on wpmarket.in and does not have an expiration date.
Store credit is non-transferable and cannot be exchanged for cash. It remains tied to your account and can only be used by you for future purchases.
If your account is terminated for violation of our terms, any unused store credit will be forfeited.
Exceptions and Special Circumstances
While this policy covers most situations, we recognize that extraordinary circumstances may arise. If you have a unique situation that does not fit the standard criteria outlined in this policy, please contact us to discuss your case.
We evaluate each request individually and may make exceptions at our sole discretion based on the specific circumstances, your purchase history, and the nature of the issue.
However, no exceptions will be made for situations involving violation of our Terms and Conditions, fraudulent activity, or abuse of our refund policy.
Abuse of Refund Policy
We monitor refund requests to identify patterns of abuse. Customers who repeatedly purchase products, use them, and then request refunds may be flagged for review.
If we determine that a customer is abusing our refund policy by making excessive refund requests, purchasing and refunding the same products multiple times, or engaging in other patterns that suggest fraudulent intent, we reserve the right to deny refund requests, suspend or terminate the customer’s account, and ban the customer from making future purchases.
Contact Information for Refund Requests
All refund and cancellation requests must be submitted to [email protected]. We do not process refund requests through social media, phone calls, or other channels.
When contacting us, please include all relevant details about your purchase and the issue you are experiencing. The more information you provide, the faster we can process your request.
Our support team operates Monday through Saturday from 10:00 AM to 7:00 PM Indian Standard Time. We do not process refund requests on Sundays and public holidays. Requests submitted outside business hours will be reviewed during the next working day.
We aim to respond to all refund requests within 48 hours during working days. Complex cases requiring investigation may take longer.
Changes to This Policy
We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our website with an updated effective date.
Your continued use of our services after changes are posted constitutes acceptance of the modified policy. We encourage you to review this policy periodically.
Material changes that significantly affect your rights will be communicated through email or prominent website notices.
Governing Law
This Refund and Cancellation Policy is governed by the laws of India. Any disputes arising from refund or cancellation matters shall be subject to the exclusive jurisdiction of the courts in Bhagalpur, Bihar, India.
Final Notes
We genuinely care about customer satisfaction and want you to be happy with your purchase. If you encounter any issues with our products, please give us the opportunity to help you before requesting a refund.
Our support team is knowledgeable and experienced in resolving technical issues. Many problems that initially seem like grounds for refunds can actually be resolved with proper guidance and support.
We appreciate your understanding of our policy and your business with wpmarket.
Contact Us
For refund and cancellation requests or questions about this policy, please contact:
Email: [email protected]
Business Name: wpmarket
Address: Sarai Kali Mandir, Bhagalpur, Bihar, India
We are committed to handling all refund requests fairly and professionally within our stated working hours.